U.S. Designers

✦ Service 06 / DevOps & Support

Thepager
wehold,
soyoudon't.

Observability, hardening, incident response and continuous delivery delivered as a discipline. Your systems get quieter. Your team gets back to building.
~ usd-ops · live
00:00OK ✓ deploy: edge bundle 4.2MB → 18 regions in 2.4s
00:00OK ✓ probe: api.us-east p95 = 142ms
00:01OK ✓ rotation: secrets rotated · 0 incidents
00:01OK ✓ backup: postgres snapshot · 38s
▌

✦ Status board — current month

Availability

target ≥ 99.9%

99.99%

Latency p95

target ≤ 200ms

142ms

Error rate

target ≤ 0.5%

0.04%

MTTR

target ≤ 30min

8min

✦ Recent incidents

Quiet by design.

Post-mortems published. Action items shipped. Pager noise reduced 73% YoY across the bench.

11 MaySEV-3

Edge rate-limit threshold hit

Backed off, raised limit · 12 min

02 AprSEV-4

Postgres replica lag spike

Auto-failover · 3 min user impact

18 MarSEV-2

Webhook backpressure

Re-queued via DLQ · zero loss

27 FebSEV-4

Stale cache header

Invalidated · 4 min

✦ In plain English

— Q. 01

What is DevOps, really?

The work that keeps your product alive at 3am — monitoring, deploys, security patches, backups. So your engineers build features instead of fighting fires.

— Q. 02

Why does downtime matter so much?

A typical SaaS loses $5,600 per minute when down. One bad outage erases a quarter of revenue and trust.

— Q. 03

How is this different from hiring an SRE?

Faster. One senior SRE = $200k+ and 4 months to hire. Our pod gives you 3 specialists from day one for less.

✦ The cost of being down

Every minute dark. Counted.

Industry avg uptime · 99.9% (≈8.7 hrs/yr) · Ours · 99.99% (≈0.87 hrs/yr)

Your revenue / hour

$12,000

Cost @ industry avg

$104,400/yr

Cost with us

$10,440/yr

$500/hr$200k/hr

Annual savings ≈ $93,960 — usually 3–8× our retainer.

✦ What you walk away with

A quieter production environment — guaranteed.

  • 0124/7 uptime monitoring + on-call rotation
  • 02Incident response playbook + war room
  • 03Automated deploys with rollback safety
  • 04Quarterly security audit + hardening
  • 05Backups tested monthly (not just stored)
  • 06SLO dashboard you can show your board
  • 07Monthly executive reliability report
  • 08Post-mortems with action items, public

✦ Questions, answered straight

P1 (down): acknowledged in 5 min, engineer engaged in 15 min. P2 (degraded): 30 min. P3 (cosmetic): same business day.

✦ Hand us the pager

Sleep easier tomorrow.

Audit my stack →Back to services